It's All You

So after all your hard work you've made it to the top. You're the head honcho. You know the business. You know the numbers. You're feeling pretty good. Then your opening server calls out. A cook doesn't show up because you've scheduled him outside of his availability. Sally is only trained to work the register and Meridith only knows salads. Some things within the business will be beyond your control but having systems in place to ensure you are maximizing your staffs potential(and happiness) can be achieved with a little investment of your time. There are 4 essential parts. Hiring, Training, Development and Advancement. I'll share with you techniques that have worked for me as well as the bumps in the road. I'll talk about the other side of the interviewing process, how to set up a successful training plan for your new staff member and planning the next steps for your seasoned employee.